ABOUT ME

I’m Tyson Nguyen, a technology professional blending hands-on application support with a vision to engineer scalable cloud and DevOps solutions—fuelled by curiosity, homelab innovation, and just enough coffee to power a small data centre.

I built this page as part of the Cloud AWS Resume Challenge.


Project's Technology Stack

  • Terraform (IaC)
  • Github Action (CI/CD)
  • HTML
  • CSS
  • Javascript
  • Python
  • AWS Cloud serverless infrastructure (S3, CloudFront, Lambda, DynamoDB, CloudWatch)


    • Education

    AWS Certified Cloud Practitioner

    December 2024

    Cert IV Information Technology (Networking)

    January 2024

    Bachelor of Medical Science | University Of Sydney

    March 2017

    Work

    Application Support Engineer

    Qantas• March 2025 - present

  • Delivered production support, resolving bugs and optimising stored procedures to enhance platform stability.
  • Investigated data anomalies and implemented fixes, reducing recurring system issues.
  • Developed solutions using SQL, RESTful APIs, HTML/CSS, and XML to improve system integration.
  • Utilised Splunk, Sumo Logic, PowerShell, Postman, Bamboo, and FileZilla for monitoring, testing, and deployments.
  • Supported Agile workflows, managing Jira tickets and documenting solutions in Confluence.


    • Digital Support Solutions Officer

    Thales AU • November 2023 - November 2024

  • Led nationwide training workshops, boosting digital solution adoption by 35%.
  • Authored SOPs and troubleshooting guides, cutting support tickets by 40%.
  • Administered VMware Workspace ONE, streamlining mobile device and user account provisioning.
  • Partnered with transformation teams to deploy cloud solutions and automate manual workflows.
  • Collected user feedback to refine solutions, ensuring alignment with business needs.